Scope
This privacy policy applies to Handei Africa websites, mobile apps, rider experiences, driver onboarding flows and related support channels. When we refer to Handei, we mean the Handei Africa platform and related digital services used to connect riders and drivers.
Information we collect
Handei may collect information you provide directly, information created through your use of the platform and limited information from service partners or verification providers.
- Account details such as your name, phone number, email address and login information.
- Ride details such as pickup point, destination, route timing, trip history and payment-related records.
- Driver application data such as license details, vehicle information, identity documents, insurance records and onboarding documents.
- Location, device and usage data used to support pickups, trip coordination, safety workflows and service improvement.
- Messages, support requests, feedback, ratings and other communication sent through Handei channels.
How we use data
Handei may use personal information to provide rides, manage driver access, support bookings, improve reliability and maintain rider and driver safety.
- To create and maintain rider and driver accounts.
- To match riders with available drivers and support trip coordination.
- To process fares, promotions, incentives and driver payout records.
- To verify identity, investigate incidents and respond to safety concerns.
- To improve the website, mobile apps, service quality and customer communications.
Security and retention
Handei may retain information for as long as necessary to deliver services, manage disputes, meet legal obligations, protect the platform and maintain business records. We use reasonable administrative and technical measures to help protect the data we control, but no internet-based system can be guaranteed fully secure.
Your choices
You may request updates to account information, manage certain device permissions, adjust cookie settings in your browser and opt out of some marketing messages. Depending on where you are located, you may also have rights to access, correct or request deletion of certain personal information, subject to legal and operational exceptions.
Children's privacy
Handei services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under that age. If we learn that such information has been provided, we will take reasonable steps to delete it.
Changes and contact
We may update this policy as Handei evolves, as laws change or as our services expand. Updated versions should be posted on the website. For privacy-related questions, data requests or support concerns, use the Handei contact channels available on the website or app support flow.