Quick answers for riders and drivers.
Find help for bookings, airport rides, city coverage and driver signup.
Ride requests and city travel
Find answers about city rides, scheduled trips and website bookings.
Pickups, drop-offs and timing
See how airport transfers, hotel pickups and meeting points work.
Requirements and onboarding
Review the basics before you apply or continue in the driver app.
Frequently asked
Common questions from riders and drivers.
Start here before you book, travel or apply.
Which cities does Handei serve?
Handei currently serves Harare and Bulawayo.
Can riders request airport transfers?
Yes. Handei supports airport pickups and drop-offs.
Can I use the website to request a ride?
Yes. Use the Ride with Handei page to request a trip.
Does Handei support hotel and office pickups?
Yes. Handei supports hotel, office, airport and neighbourhood pickups.
How do drivers start onboarding?
Use the Drive with Handei page to review requirements and start signup.
What do drivers need to apply?
Drivers need a valid licence, smartphone, insurance, ID and vehicle documents.
What vehicle standard is expected?
Vehicles should be 2010 or newer, have four doors and seat five to eight people.
Where should business enquiries go?
Use the Contact page for hotel, business or partnership enquiries.
Still need help?
Use the page that matches your next step.
Move to booking, driver signup or direct support without extra searching.